QANTASLINK needs to consider a more appropriate way to enforce its policies in relation to unaccompanied minors using their services.
As was revealed earlier this week, a male nurse from Wagga was left feeling “humiliated” after a staff member asked him to move seats shortly before take-off on a recent flight between Wagga and Sydney, after he had been allocated a seat next to a 10-year-old girl flying by herself.
QantasLink justified the decision by claiming the company had a policy in relation to unaccompanied children, stating that they cannot be seated next to an adult male.
There are two important points to be raised on this issue.
Firstly, how is it that adult males are a greater threat to young children than adult females?
It could well be argued that in some instances, adult females are just as “dangerous” as an adult male, as the airline knows nothing of the background of its passengers or the potential risk that they may present.
The fact is, they are merely trying to reduce the odds of an incident not remove them.
Surely a better approach would be to eliminate them by placing the child in a single seat even if it means leaving a vacant seat on the flight.
The second point is how the man came to be seated beside an unaccompanied minor in the first place.
QantasLink allocates the seats and to wait until minutes before take-off merely drew undue attention to the situation.
The final insult was the indifference displayed by the company towards the man’s complaint it was only after the incident gained attention on social media that they were interested in addressing his concerns.
Perhaps this is a fine reminder for Qantaslink that it needs to treat its passengers as people and not numbers such an approach would have avoided this embarrassing situation.
This story Administrator ready to work first appeared on Nanjing Night Net.